About Us

 At Braden, we believe in the extraordinary drive of our colleagues to overcome even the most complex challenges. We see potential where others may see obstacles and know that our shared commitment to a sustainable future starts with each of us. Every day, our team works collaboratively to share knowledge and redefine what’s possible for the benefit of generations to come.

With design offices in Europe, the United Kingdom, and North America, backed by 50 years of innovation and a strong commitment to client excellence, Braden delivers performance and product efficiencies for our customers in the power generation, oil & gas, petrochemical, and industrial sectors. Our offices are strategically located to ensure global access to our expertise, combined with a local focus in everything we do.

We are a recognized leading supplier of auxiliary equipment to the major Gas Turbine OEMs and a trusted leading supplier of auxiliary equipment aftermarket products and services to Gas Turbine operators around the globe.

Role, Team & Location

The 1st Line IT Service Administrator role is based at our office in Heerlen. This position is perfect for someone who thrives in a dynamic environment, enjoys problem-solving, and is passionate about providing excellent IT support. You will work closely with the IT team and collaborate with colleagues across multiple locations to ensure seamless IT operations and a high-quality user experience.

You play a key role in supporting IT services by assisting users directly, managing support tickets, and maintaining IT assets. You will also contribute to IT procurement, user onboarding, and device setup, while occasionally assisting with IT engineering projects.

Key Responsibilities

As a 1st Line IT Service Administrator, you are the first point of contact for IT support, ensuring smooth operations and a positive user experience. You will provide technical support for hardware and software issues via direct interaction, phone, and email using our Support Ticket Management System. You will analyse, prioritise, classify, and escalate tickets when necessary to ensure efficient resolution.

Collaboration is key in this role, as you will work closely with cross-functional teams to resolve IT-related issues and support ongoing IT projects. Additionally, you will play a vital role in IT procurement, user onboarding, and asset management, ensuring all IT resources are effectively maintained and aligned with business needs.

A strong focus on sustainability and innovation is expected, integrating environmentally responsible IT practices into your daily work. Your proactive approach will help improve IT service delivery while supporting Braden’s broader environmental and social responsibility goals.

What You Bring

Experience & Education:

• Minimum MBO+ level degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).
• Experience with Microsoft environments, including Active Directory, Entra ID, Exchange Online, Azure, Teams, and SharePoint.

Skills:

• Proficiency in ticket management and IT Service Management (ITSM) principles.
• Strong communication skills in both English and Dutch, with the ability to clearly explain technical concepts to non-technical users.
• A proactive, service-oriented attitude with a focus on delivering high-quality support and continuous improvement in IT operations.

Why Join Us

Joining Braden means becoming part of a dedicated team united by a shared purpose: creating sustainable, innovative solutions. Here, you’ll have the opportunity to make meaningful contributions alongside talented professionals who share your commitment to the planet. We provide a supportive, inclusive environment where collaboration drives progress, and every voice can make a difference.

Ready to take on this exciting opportunity? Apply today and become part of a forward-thinking team that values innovation, collaboration, and sustainability!